⚖️ Responsible Gambling

5h88 Responsible Gaming — Your Safety Is Our Priority

5h88 believes that safe play and an enjoyable experience can go hand in hand. Use our tools and guidelines to play within your limits.

21+

5h88 is only for individuals aged 21 and above. We strictly prohibit minors from creating or using accounts. Age is verified at registration and additional documents may be requested in suspicious cases.

Our Protection Tools

Set Deposit Limits

You can set your own daily, weekly, or monthly maximum deposit amount. Once a limit is set it takes effect immediately. Increasing a limit is subject to a waiting period, but decreasing it takes effect right away.

Daily Limit Weekly Limit Monthly Limit

Time-Out Break

Want to take a break for a while? The time-out feature lets you temporarily suspend your account for anywhere from 24 hours up to a maximum of 6 weeks. During this period no bets can be placed and no deposits can be made.

Temporary Break Safe Option

Self-Exclusion

If you want a long-term break, choose self-exclusion. You can keep your account closed for anywhere from 6 months to permanently. During self-exclusion we will not send you any promotional messages.

6 Months 1 Year Permanent

Set a Loss Limit

Decide in advance the maximum amount you are willing to lose within a given period. Once you reach your loss limit the system will notify you and may restrict further betting.

Smart Budget Financial Safety

Reality Check Notices

After a set interval (for example every 30 or 60 minutes) a notice appears on screen letting you know how long you have been playing. This helps you stay aware of time and make informed decisions.

Automatic Reminder Awareness

24/7 Support Team

Our support team is available around the clock for any questions or help regarding responsible gambling. Chat with us in Bengali via live chat and get the guidance you need.

Live Chat Support in Bengali

Warning Signs of Problem Gambling

If any of the signs below appear in your behaviour, seeking help is the wise thing to do. Responsible gambling means knowing your own limits.

You keep betting to try to win back money you have lost and cannot stop.

You hide your gambling from family or friends, or lie about it.

You feel restless, angry, or depressed after losing at gambling.

You are spending money meant for household expenses or debt repayment on gambling.

You are spending most of your time gambling instead of working, studying, or fulfilling family responsibilities.

You can see for yourself that you are going beyond your limits but cannot stop.

If even one of the signs above applies to you, contact our 24/7 live chat right now or email us at [email protected]. Our team is always ready to help in Bengali.

Ways to Help Yourself

Plan a Budget

At the start of the month, set a fixed budget for entertainment and play only within that amount.

Set Time Limits

Decide on a time limit before you start playing. Use a timer so you can easily tell how long you have been playing.

Take Breaks

Take regular breaks. Spend time with family, friends, and hobbies outside of gambling — it helps maintain mental balance.

Talk to Someone

Instead of keeping stress to yourself, talk to someone you trust. Sharing a problem makes it easier to solve.

The Golden Rules of Responsible Gambling

01

Play for Entertainment Only

Never think of gambling as a source of income. It is a form of entertainment — just like watching a film or enjoying a sport.

02

Do Not Chase Losses

If you lose in a session, placing more bets to recover that money only makes the situation worse. Make decisions with a clear head.

03

Do Not Bet with Borrowed Money

Never bet with borrowed funds or credit. Only spend an amount you can afford to lose.

04

Do Not Play When You Are Emotionally Distressed

Betting when you are angry, stressed, or sad reduces your ability to make good decisions. Play with a clear mind.

05

Keep Your Family Informed

Hiding gambling from your family is a warning sign. Stay transparent and respect your family's opinions.

06

Review Your Account Statement Regularly

Check each week how much you have spent on your account. This habit will keep you aware and help prevent overspending.

5h88's Commitment

We Are Committed to Your Safety

5h88 sees responsible gaming not just as a policy but as the core foundation of our platform. We are committed to taking the following steps to protect every user:

  • Preventing anyone under 21 from creating an account.
  • Applying deposit limits, time-outs, and self-exclusion immediately upon a user's request.
  • Sending no promotional messages during a self-exclusion period.
  • Proactively reaching out when signs of problematic behaviour are detected.
  • Keeping your personal and financial information secure through SSL encryption.
  • Providing 24/7 support in Bengali so you can get help at any time.

Need Help? We Are Always Here.

If you feel that gambling is having a negative effect on your life, you do not have to face it alone. Contact our support team — in Bengali, confidentially, and without judgment. If you want to set up self-exclusion or a deposit limit, we will help with that too.

24/7 Live Chat  |  [email protected]

Questions About Responsible Gambling

After logging into your account, go to the Settings section and you will find the "Responsible Gambling" option. From there you can set deposit limits, session time limits, loss limits, and self-exclusion. If you have any issues, contact us via live chat or email.

Once a fixed-term self-exclusion period (such as 6 months or 1 year) has ended, you can contact our support team to request account reactivation. However, in the case of permanent self-exclusion, the account cannot be reactivated.

Yes, lowering your deposit limit takes effect immediately. However, increasing a limit is subject to a cooling-off period, which protects you from making hasty changes to your decision.

No, it is strictly prohibited. 5h88 is only for those aged 21 and above. Age is verified at registration and additional identity documents may be requested if there is any doubt. Accounts belonging to minors are permanently closed.

Account protection requests can only be made by the account holder themselves or by contacting our support team directly. If a family member is concerned, please encourage the person involved to reach out via live chat.

A time-out is a short-term break — from 24 hours up to a few weeks — after which the account is automatically reactivated. Self-exclusion, on the other hand, is long-term (from 6 months to permanent) and no promotional communications are sent during this period. If the problem feels serious, self-exclusion is the better choice.

Enjoy the fun of entertainment,
within your limits

Play responsibly and enjoy the best games at 5h88.

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