5h88 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between 5h88 ("we", "our", "Platform") and you ("user", "member"). By accessing or using the 5h88 website, application or any of its services, you are considered to have fully read, understood and accepted these terms. If you do not agree with these terms, please refrain from using our platform.

1.1 Applicability

These terms apply to all services on the 5h88 platform, including online casino, sports betting, live casino, slot games, card games and all other gaming services. 5h88 reserves the right to change any part of these terms and conditions at any time.

1.2 Key Definitions

• Platform: The 5h88 website, mobile version and all related digital services.
• Account: A member's registered personal account that provides access to the platform.
• Wager / Bet: An amount of money placed to participate in a game or event.
• Bonus: Additional funds or benefits provided by the platform, subject to specific conditions.
• Wagering Requirement: The amount that must be bet before a bonus can be withdrawn.

2.1 Age Restriction

You must be 21 years of age or older to participate on the 5h88 platform. This platform operates for users aged 21 and above only. Registration by minors is strictly prohibited. A copy of your identity document may be requested at any time for age verification.

2.2 Registration Process

You must provide accurate and up-to-date information when opening an account. Each person may open only one account. Opening multiple accounts under the same person's name is strictly prohibited and may result in account suspension.

2.3 Account Security

You are fully responsible for keeping your account login details (username and password) confidential. Notify our support team immediately of any unauthorised access to your account. You are responsible for all activity carried out from your account.

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount on the 5h88 platform is ৳200 (for each payment method). The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 5 to 30 minutes.

3.2 Accepted Payment Methods

5h88 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The digital financial service of the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.

All transactions will be conducted in Bangladeshi Taka (BDT / ৳). The platform reserves the right to update the list of payment methods at any time.

3.3 Withdrawal Conditions

Identity verification may be required before a withdrawal is processed. Withdrawals are generally made through the same payment method used for the deposit. Withdrawals may be held if the wagering requirement of any active bonus has not been met.

4.1 Welcome Bonus

New members are eligible to receive a 100% bonus up to ৳20,000 on their first deposit. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Or a deposit of ৳42,000 earns a maximum bonus of ৳20,000, giving a total balance of ৳62,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus becomes withdrawable after betting 15 times the bonus amount. Bonus funds cannot be withdrawn directly before the wagering requirement is met.

4.3 Bonus Usage Rules

• A welcome bonus will be granted only once per account.
• Bonuses are usable on eligible games only — wagering contributions may vary for specific games.
• Any attempt to claim bonuses through fraudulent means will result in account closure.
• 5h88 reserves the right to modify or cancel any bonus offer at any time.

4.4 Ongoing Promotions

5h88 regularly offers various promotional offers. Each promotion has its own rules, which will be stated in the relevant offer description. General bonus terms and conditions apply to all promotions.

5.1 Placing a Bet

A bet once confirmed cannot be changed or cancelled. In the case of a bet placed unintentionally due to a technical error, the platform will make the final decision. The outcome of all games is determined by the relevant game provider's Random Number Generator (RNG).

5.2 Sports Betting

For sports betting, event outcomes are determined according to the official results of the relevant sports authority. If an event is postponed or cancelled, action will be taken in accordance with 5h88's policy. The rules of the relevant event apply when betting on all cricket events including BPL, IPL, T20 World Cup and ICC tournaments.

5.3 Prohibited Activities

• Attempting to exploit the platform or manipulate the game system.
• Use of any automated software, bots or scripts.
• Abusing bonuses through multiple accounts.
• Using the platform for money laundering or illegal purposes.
• Fraudulent conduct towards other members.

6.1 VIP Levels

The 5h88 VIP program has five levels. Each level comes with various benefits including weekly cashback:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

6.2 VIP Benefit Conditions

Advancement to a VIP level depends on your activity and participation on the platform. 5h88 reserves the right to change the timing, amount and method of VIP reward distribution. Cashback benefits are provided on a specific day each week.

7.1 Our Commitment

5h88 believes that gambling is a form of entertainment and should be enjoyed responsibly. We are committed to preventing problem gambling.

7.2 Self-Control Tools

• The ability to set deposit limits.
• A Self-Exclusion option for a set period of time.
• The ability to request a temporary account suspension.

To learn more about responsible gambling, visit our Responsible Gaming page.

7.3 Support Resources

If you experience gambling-related problems, you should seek professional help. 5h88 believes in raising awareness to prevent gambling addiction. Contact our 24/7 live chat or email for any concerns.

8.1 Data Collection

5h88 uses SSL encryption technology to keep your personal data secure. We collect only the information necessary to provide our services. Your information is not shared with third parties, except where required by law.

8.2 Cookies Policy

Our platform uses cookies to improve your experience. By using the platform, you consent to the use of cookies. For more details, visit our Privacy Policy page.

9.1 Platform Rights

5h88 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• In the event of any breach of these terms and conditions.
• In the event of fraudulent activity or account misuse.
• In the event of providing false information or failure to complete identity verification.
• In the event of operating multiple accounts.
• In the event of money laundering or suspicious financial activity.

9.2 Member Request to Close Account

You may contact our support team at any time to request the closure of your account. Any remaining balance will be settled before the account is closed, however active bonuses will generally be forfeited.

10.1 Limitation of Liability

5h88 will not be liable for losses arising from technical errors, internet connection issues or failure of third-party services. The platform will not be held liable for service disruptions caused by unforeseen circumstances or natural disasters.

10.2 Dispute Resolution

For any dispute, please contact our support team first. We will attempt to resolve disputes within 72 hours. In disputes regarding game outcomes, server logs and game provider records will be considered as final evidence.

10.3 Right to Amend

5h88 reserves the right to change these terms and conditions at any time. Members will be notified of significant changes where possible. Continued use of the platform after any changes will be considered as acceptance of the new terms and conditions.

11.1 Fair Play

5h88 is committed to ensuring a fair and transparent gaming environment. All games are operated using verified Random Number Generators. Our platform adheres to fair play and safe gaming principles.

11.2 Severability

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue to be effective. The invalidity of one provision will not render the entire agreement invalid.

11.3 Entire Agreement

These terms, the privacy policy and the responsible gaming policy together form the complete agreement between you and 5h88. Any prior oral or written understandings are superseded by this agreement.